Help/FAQ

🛠️ Help / FAQ – Fytiva

📏 Size & Fit

How do I choose the right size? Our sizes are based on US standard sizing. For the most accurate fit, we highly recommend measuring your foot in inches or centimeters and comparing it to our detailed size chart on each product page. If you are between sizes, please choose the larger size.

Do you offer wide sizes? Not at the moment. However, we have a curated selection of styles with flexible materials for a more comfortable fit.

🚚 Shipping & Delivery

Where do you ship? We currently ship to the United States only.

How long does delivery take? Your Fytiva order is processed within 1-2 business days. Estimated delivery time is 10-21 business days. You'll receive tracking details as soon as your order has shipped.

Can I change my shipping address? We process orders quickly. If you need to make a change, contact us immediately at info@fytivastep.com within 12 hours of purchase.

🔁 Returns & Exchanges

What is your return policy? You can return any unworn item within 30 days of delivery. Items must be in original condition and packaging. Please refer to our complete Return & Refund Policy for details on our international return process.

How do I start a return? Email us at info@fytivastep.com with your order number and reason for return. We will provide you with the correct return address and instructions.

Can I exchange for a different size? We do not offer direct exchanges. If you wish to get a different size, please return the original item for a refund and place a new order for the desired product.

📦 Orders & Tracking

Where is my order? Once shipped, you’ll receive a tracking link via email. You can also track your order directly on our website’s Track My Order page.

Can I cancel or modify my order? We process orders quickly. If you need to make a change, contact us within 12 hours of purchase. Once an order is shipped, we are unable to cancel or modify it.

📩 Still need help?

We're here to support you.

Email us at info@fytivastep.com and we’ll respond within 24–48 business hours.