Help & FAQ

Your questions, answered with care

We believe that exceptional service begins with clear communication. Here you'll find answers to the most common questions about your Fytiva experience.

👗 Finding Your Perfect Fit

How do I choose the right size?

Our commitment to the perfect fit:

• Each dress includes detailed measurements and fit notes
• Compare your measurements to our size chart on every product page
• Between sizes? We recommend sizing up for optimal comfort and flow
• Need personal guidance? Our styling team is available via live chat to help you find your perfect fit

What if I'm unsure about sizing?

Don't let sizing uncertainty stop you from finding your perfect dress:

• Use our 30-day return policy to try risk-free at home
• Chat with our team for personalized sizing recommendations
• Many customers find our dresses fit true to size with a beautifully comfortable flow

What dress lengths do you offer?

Designed for every lifestyle and occasion:

• Mini dresses: Perfect for casual days, date nights, and warm weather
• Midi dresses: Versatile for work, events, and everyday elegance
• Maxi dresses: Timeless sophistication for special occasions and effortless style
• Specific measurements are listed in each product's details
• Petite or tall? Contact our team for personalized length guidance

🚚 Shipping & Delivery Excellence

Where do you deliver?

Currently serving the continental United States with plans to expand. We're working on bringing Fytiva to more locations - join our newsletter to be first to know about new delivery areas.

How quickly will my dress arrive?

We balance speed with care:

• 1-2 business days for order processing and preparation
• 5-10 business days for delivery within the US
• Full tracking provided via email once shipped
• Questions about your delivery? We monitor all shipments and are here to help

Can I change my delivery details?

We process orders quickly to get your dress to you sooner:

• Contact us within 4 hours of ordering for address changes
• Email info@fytivastep.com or use live chat for fastest response
• Once shipped, we'll work with carriers to redirect when possible

🔄 Our Generous Return Policy

What's your return policy?

30 days to fall in love with your dress:

• Full 30 days from delivery to decide
• Free return shipping included
• Items should be unworn with original tags
• No questions asked - your satisfaction is our priority

How do I start a return?

Simple and stress-free:

• Contact us at info@fytivastep.com or via live chat
• Receive your prepaid return label within hours
• Package and send using our provided materials
• Get your refund within 3-5 business days of our receipt

Can I exchange for a different size or style?

We make exchanges effortless:

• Contact our team within 30 days for size exchanges
• We'll provide a return label and help coordinate your new size
• Length preference changes: Return for full refund and reorder (we'll help you choose!)
• Style changes: Return for full refund and reorder (we'll help you choose!)
• Styling questions? Our team loves helping you find your perfect piece

📦 Order Tracking & Management

Where is my order?

Stay informed every step of the way:

• Immediate order confirmation email
• Shipping notification with detailed tracking link
• Track directly on our website's Order Status page
• Questions? Our team monitors all deliveries and can provide personal updates

Can I modify my order?

We process orders quickly, but we'll try our best to help:

• Within 4 hours: Contact us immediately - we can often make changes
• After 4 hours: We'll check if your order is still in processing
• Already shipped? Use our 30-day return policy to make any needed changes

💳 Payment & Pricing

What payment methods do you accept?

Secure and convenient options:

• All major credit cards (Visa, Mastercard, American Express)
• PayPal and PayPal Pay in 4
• All transactions are fully encrypted and secure

Are there any hidden fees?

Complete transparency in pricing:

• No surprise fees - what you see is what you pay
• No import duties or customs charges
• Free shipping on orders over $100
• Sales tax calculated accurately at checkout based on your location

🌟 About Our Collections

How often do you add new styles?

Fresh arrivals every Monday:

• New dresses added weekly to our New Arrivals section
• 40% off for the first two weeks of each new arrival
• 4 curated collections: The Minimalist, The Wanderer, The Elevated, and The Natural
• Newsletter subscribers get preview access to upcoming arrivals

How do you choose your dresses?

Rigorous curation process:

• Each dress must pass our "Three Lives Test" (work, personal, travel)
• Quality fabrics, timeless silhouettes, and versatile styling across all lengths
• No fast fashion - only pieces we'd wear and recommend to friends
• Each collection has a distinct identity while maintaining versatile elegance

🎨 Styling & Care

How should I care for my Fytiva dress?

Designed for easy care:

• Most pieces are machine washable (check individual care labels)
• Hang to dry to maintain fabric integrity and shape
• Minimal ironing needed due to wrinkle-resistant fabric selections
• Detailed care instructions included with every order

Can you help me style my dress?

Personal styling support included:

• Live chat with our styling team during business hours
• Email styling advice - send us photos and your occasion
• Help choosing between mini, midi, or maxi based on your lifestyle
• Blog inspiration with seasonal styling guides and tips
• Instagram @fytiva for daily styling inspiration

💬 Get Personal Help

How can I reach your team?

Multiple ways to connect:

• Live Chat: Instant help during business hours (Mon-Fri, 9 AM-6 PM EST)
• Email: info@fytivastep.com (response within 24 hours, usually much faster)
• Phone support: Available for complex issues - request a callback via email

What can your team help with?

We're here for everything:

• Sizing and fit guidance across all dress lengths
• Styling advice and occasion recommendations
• Order status and shipping questions
• Returns and exchange assistance
• Product care and maintenance tips
• Collection guidance based on your personal style

🔒 Privacy & Security

Is my information secure?

Your privacy is our priority:

• SSL encryption on all pages
• Secure payment processing through trusted providers
• Never shared - we don't sell or share your personal information
• Full privacy policy available for complete transparency

Still Have Questions?

We genuinely want to help make your Fytiva experience exceptional.

Whether you need styling advice, fit guidance, or just want to chat about our dress collections, our team is here for you.

Contact us:

💬 Live Chat (fastest response during business hours)
📧 Email: info@fytivastep.com
📱 Response time: Within 24 hours, usually within 2-3 hours

Remember: No question is too small, and no concern is too minor. We're here to ensure you love your Fytiva experience from browsing to wearing.